FAQ

Answers to Your Most Common PLH Questions

New to Promzys Luxury Hub or just want a quick refresher? This page covers the questions we hear most often about ordering, shipping, payments, and returns.

If you don’t see your question here, you can always reach out to us directly via WhatsApp or our contact page – we’re happy to help.

Tip: Many questions are answered on our Order Information, Shipping & Delivery, and Returns pages too.

Frequently Asked Questions – Promzys Luxury Hub

Ordering & Products

How do I place an order on Promzys Luxury Hub?

Browse our categories or use the search bar to find what you like. Open the product page, choose any options (colour, size, variant), then tap Add to Cart. When you’re done, go to your cart, confirm your details and proceed to checkout.

Are the products original?

We only list items we are comfortable standing behind. Some pieces are original branded items, others are high‑quality inspired designs – but all are vetted for build quality and real‑life appearance. We do not sell clearly fake, low‑quality products.

How can I be sure of sizing?

Each product has sizing notes where necessary. If you’re unsure, screenshot the item and chat with us on WhatsApp; we’ll guide you based on your wrist size, dressing style, or fit preference.

Shipping & Delivery

How long does delivery take?

For Lagos and major cities, most orders arrive within 1–3 working days. Other locations usually take 2–5 working days, while remote areas may take up to 7 working days. Full details are on our Shipping & Delivery page.

Do you deliver nationwide in Nigeria?

Yes. We ship to most locations across Nigeria through reliable delivery partners. Some very remote areas may require extra time or custom arrangements – contact us if you’re not sure.

Can I track my order?

For many orders, we share a tracking link or updates from our logistics partners. Even where live tracking is not available, you can always request a status update using your order ID.

Payments

What payment methods do you accept?

We accept card payments and bank transfers through secure gateways (like Paystack), as well as direct bank transfer in some cases. During promos, additional wallet or crypto options may be activated – see our Payment Options page.

Is it safe to pay online on your website?

Yes. All card and wallet payments are processed by PCI‑DSS compliant gateways. Your full card details are never stored on our servers. We also use HTTPS on the entire site.

Can I pay on delivery?

In most cases we operate on pay‑before‑delivery to keep things efficient and secure for all parties. If we ever offer pay‑on‑delivery for selected locations or promos, it will be clearly announced.

Returns & Support

What if I receive the wrong or damaged item?

Please contact us within 24–48 hours with clear photos and your order ID. If the issue is confirmed, we will arrange a replacement, missing item, or another fair solution in line with our Returns & Exchange Policy.

Can I return an item simply because I changed my mind?

We generally cannot accept returns for items that have been used, worn, or sprayed. Returns are mainly for wrong, defective, or incomplete orders. Please check sizing and details before use, and ask us if you have questions.

How do I contact customer support?

You can reach us quickly via WhatsApp using the number shown on our website, or through the Contact page where you can send a message with your details and order ID.

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