Start Your Return or Exchange Request the Right Way

Step 1 – Gather Your Details

Before contacting us, please have these ready:

• Your order ID and full name.
• The phone number you used to place the order.
• Clear photos of the item, packaging, and the issue (e.g. defect, wrong item, missing part).

The clearer your pictures and explanation, the easier it is for us to verify and respond.

Photos should show the whole item and close‑ups of the problem. Please do not apply filters that change colours or hide details.

Step 2 – Contact Us

Once you have your details:

• Send us a message on WhatsApp using the official PLH number on our website, or
• Use the Contact page and select “Returns / Exchange” as your reason.

Include your order ID, a short description of the issue, and attach your photos. Our team will respond with follow‑up questions or next steps.

We typically respond within working hours. Messages sent at night or on holidays may be handled the next business day.

Step 3 – Approval & Return Instructions

If your request qualifies under our policy, we will:

• Confirm whether it will be a replacement, completion (missing item), or another solution.
• Share the return address and method (where applicable).
• Explain who will cover the return shipping cost based on the situation.

Only send back items after we have approved your request and given you the correct return instructions.

Step 4 – Inspection & Resolution

When your returned item reaches us:

• We inspect it to confirm it matches the approved claim.
• We check that it is in the same condition you described.
• We then process your replacement, repair, or agreed solution.

Please note that items returned without prior approval, or items used beyond evaluation, may not qualify for replacement. Our aim is always to be fair while protecting product quality.