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Some items at Promzys Luxury Hub come with a limited warranty against manufacturing defects. This page explains what is covered, what is not, and how to request a warranty review if you believe your item qualifies.
Our goal is to be fair and transparent, while protecting the integrity of our products and our brand partners.
Warranty coverage (where stated on the product page) generally applies to:
The exact coverage and duration depend on the product category and brand. If a warranty applies, it will be mentioned in the product description.
Warranty does not cover:
In short: warranty covers factory‑related faults, not user damage or misuse.
If you believe your item has a warranty‑covered issue:
Our team will review your request and may ask follow‑up questions. If the case qualifies, we will outline the next steps – which may include inspection, repair, or replacement.
Depending on the situation and product type, warranty solutions may include:
Warranty claims are evaluated on a case‑by‑case basis. We reserve the right to decline claims that clearly fall outside the stated coverage.
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